Terms of Service

1. Agreement

These Terms of Service (“Terms”) form an agreement between you and Xcoach (“Xcoach”, “we”, “us”) and govern your use of the Xcoach website and service (the “Service”). By creating an account or using the Service, you accept these Terms and our Privacy Policy. If you do not agree, do not use the Service.

2. Eligibility

You must be at least 16 years old and have an intervals.icu account. You are responsible for keeping your intervals.icu account secure.

3. The Service

Xcoach is an AI coaching service for amateur endurance athletes. It reads your training data from intervals.icu with read-only access, replies after your sessions, answers questions, remembers what you tell it and, on the Pro plan, may occasionally check in with you. We may improve, change or discontinue features.

4. Not medical advice

The Service provides general training information for recreational purposes. It is not medical, nutritional or physiotherapy advice and does not replace a qualified professional. Consult a doctor before starting or changing a training programme, and stop and seek help if you feel pain, dizziness or other symptoms. You are responsible for your training decisions.

5. AI-generated content

Reviews, replies and other coach output are generated automatically and may be inaccurate or incomplete. Check important information before relying on it.

6. Connection to intervals.icu

You authorise us to read your data from intervals.icu. We never write to your intervals.icu account. You can revoke our access at any time in intervals.icu or by deleting your Xcoach account. intervals.icu is a separate service with its own terms, and we are not affiliated with it.

7. Acceptable use

You agree not to:

• use the Service for anything unlawful or harmful;
• attempt to access other users' data or interfere with the Service or its security;
• reverse engineer, scrape or overload the Service, or use automated means to access it except through features we provide;
• use the Service to build a competing product, or resell it without our permission.

8. Your content

You keep ownership of your data and the messages you send. You grant us a limited licence to host, process and transmit them solely to provide and improve the Service for you, as described in our Privacy Policy.

9. Plans, fees and billing

• Free: a review of every session, 30 questions per month, and a training profile built from your last year.
• Pro: US$5 per month, adding unlimited questions (subject to fair use), proactive check-ins, and a training profile built from three years of history.
• Paid plans are billed monthly in advance through our payment provider and renew automatically until cancelled. Prices may exclude taxes, which are added where required.
• You can cancel at any time; cancellation takes effect at the end of the current billing period and you keep Pro until then. Fees are non-refundable except where required by law.
• We will give at least 30 days' notice of price changes, which apply from your next billing period.

10. Fair use

Unlimited questions are intended for personal coaching use. We may limit usage that is automated, excessive or harms the Service for others, and will contact you first where practicable.

11. Suspension and termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you materially breach these Terms or if required by law. On termination, your data is handled as described in our Privacy Policy.

12. Disclaimer

The Service is provided “as is” and “as available”. To the extent permitted by law, we disclaim all warranties, express or implied, including fitness for a particular purpose and uninterrupted or error-free operation.

13. Limitation of liability

To the extent permitted by law, we are not liable for indirect, incidental or consequential losses, or for injuries arising from training decisions you make. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim, or US$50 if you paid nothing. Nothing in these Terms limits liability that cannot be limited by law, or your statutory rights as a consumer.

14. Governing law

These Terms are governed by the laws of the Hong Kong Special Administrative Region. Disputes are subject to the courts of Hong Kong, without affecting any mandatory consumer protection rights you have where you live.

15. Changes to these Terms

We may update these Terms. We will post the new version here with its effective date and notify you in the app at least 30 days before material changes take effect. Continuing to use the Service after that means you accept the updated Terms.

16. Contact

Xcoach · support@xcoach.example